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Horwich Farrelly Launch HFTV – an online platform providing on-demand client training in video form

Firm expands offering following positive feedback during lockdown

Horwich Farrelly will launch a comprehensive online collection of virtual client training tools, HFTV, today (Friday 2 October).


First issued to a number of select clients in March as face-to-face training was reduced due to the Covid-19 lockdown, the training tools – branded at the time as HF@HOME and taking the form of informative presentations conceived, hosted and scripted by Horwich Farrelly’s teams of specialists – received such outstanding feedback that the firm have decided to make them a permanent feature of their client offering.


David Scott, Fraud Partner and Head of Innovation at Horwich Farrelly, who was responsible for introducing HF@HOME, said: “From the earliest days of lockdown we saw there was an urgent need to continue to provide the high-level, relevant and informative training we had always offered to clients – but in a different way.


“We had already used short video messaging as a means to highlight issues and concerns for our client’s customers via MyLegalLink and it made sense to adapt that to provide the client training we knew would likely suffer as a result of the bans on travel, meetings and conferences. What’s different here is that we have brought all of these, and more, together under the one banner – HFTV – so that clients can access them in one place.”


Explaining that all is needed is a password to access the site, David said the tools are being added to weekly – and cover an ever expanding range of topics: “From Credit Hire to Large Loss, Limitation, Recoveries, the future of Travel claims and even what to expect in terms of fraudulent behaviour during the lockdown itself, pretty much every area is covered. We have, with their full agreement, even included some of our own Counsel’s training guides too. Everything a handler would need to know about almost everything is included. We send updates every week to clients and then add them to HFTV – almost like an ever expanding knowledge library.”


HFTV can be accessed with a password for the first 30 days. To visit the website and find out how you can benefit please click here.