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Case Studies

Case Studies
Michelle Wilkinson, Intelligence Analyst Supervisor

I wanted a career in a company where I could start from the bottom and work my way up. After doing some online research and looking at several companies within the legal industry, Horwich Farrelly looked like the best company to work for.

I started in the postroom in July 2010 and, within a year, I was promoted to Client Support Administrator within our Defendant team. From there I progressed to a role as an Intelligence Analyst in our Intel department where I was responsible for investigating potentially fraudulent claims.




In autumn 2015, I became a part time Intelligence Analyst Supervisor where I had to train and mentor two Data Capture Analysts within the Intel department. My proudest moment came just three months later when, in January 2016, I was offered the role on a full time basis.

Horwich Farrelly has been really good at recognising my skills and potential and we’re always encouraged to apply for new opportunities that would help us progress within the firm.

The working atmosphere is professional but friendly. Team leaders are supportive and approachable and hard work is both appreciated and rewarded.


Karl Robinson, Associate

In 2004, I was doing an apprenticeship in business administration and part of the course involved being interviewed by a professional services organisation. The first interview I was offered was at Horwich Farrelly and the interview went so well that I started a position that very same day!

Initially I was working in our busy postroom, before moving into the costs department. Whilst there I worked as admin support and also as clerk to the Costs advocates. One of my biggest responsibilities was arranging diaries for the advocates attending hearings all over the country.




From there I moved into the infant settlement team, where I had a caseload of 150 files, dealing with quantum and costs disputes. During this time I also completed my Level 3 ILEX (Chartered Institute of Legal Executives) qualification.

Whilst working in the infant team I was offered the opportunity to move to the firm’s LSI (Low Severity Impact) team which I have been doing till present. In 2017 I was promoted to Associate.

My proudest moment to date was taking my first case to trial – on my own – and winning! I am now an experienced file handler with a case load of around 60 files. Without a doubt I wouldn’t be a senior member of the Counter Fraud team if it wasn’t for the opportunities I’ve been offered and the experience of working in different departments.


Debra Fitzakerley, Assistant Solicitor

I was previously working in the insurance sector but wanted to get into the legal sector, as I had a Law Degree and had passed my LPC (Legal Practice Course).

I joined Horwich Farrelly in April 2012 working in call handling where our team was responsible for making sure all incoming calls got through to the right person. I thought it might be daunting having to speak to Partners on the first day of a new job but I was put at ease right away.




From there I quickly progressed through a number of roles including as an administrator within our Counter Fraud team, assistant on the Enforcement team and then on to a fee earning role.

By far my proudest moment to date was being awarded a training contract in 2015.

Horwich Farrelly has really supported my career development and I feel like each job I have had has helped prepare me for the next. In addition, I’m regularly asked if there is any additional training I would like to take up.

The atmosphere is focused and relaxed. You’re expected to work hard but you are rewarded in return.


Matthew Ireland, Risk and Compliance Supervisor

I joined the Risk & Compliance team in November 2017 as a Risk & Compliance Admin. I had never worked in the legal sector before or in a compliance role so the learning curve was pretty steep!




I had learnt about the role via a friend who worked for Horwich Farrelly at the time and the company values and emphasis on internal progression and growth made HF stand out as an employer I wanted to work for

At the start we were only a team of 3 (2x Admins and a manager) but since then we have grown into the Risk & Assurance department consisting of 3 teams with 12 members of staff – which I think is testament to the departments work ethic, teamwork and value to the firm.

The role covers a very broad spectrum of tasks including incident management, policy and process implementation, Risk monitoring and management, practicing certificate and insurance renewals and managing client and supplier audits or questionnaires.

My proudest moments so far have been:

  • Being heavily involved in the GDPR implementation project team at the start of 2018. 

  • When I was offered the role of Risk & Compliance Supervisor in June 2019 – essentially doing the same job as before but with the chance to gain experience of line managing individuals as well as taking the lead on more of the R&C projects. 

  • Being a key member of the major incident team throughout the covid-19 pandemic, helping ensure the business and its people could continue to operate throughout.