THE insurance SPECIALISTS
Unlike many of the other firms operating in this area we are true specialists. General insurance claims work is all that we do..
Our business strategy is wholly focused on continually improving the quality, cost effectiveness and range of services we offer to general insurance clients – be they insurers, self-insured organisations, managing general agents, public sector bodies, brokers or other claims services providers – with the aim of minimising their total indemnity spend and supporting their customer service objectives.
Horwich Farrelly’s mission is to be the specialist legal firm of choice within the general insurance sector.
THE relationship SPECIALISTS
In a world where law firms are increasingly adopting corporate ownership structures the fact that Horwich Farrelly remains a partnership is central to our strategy. But a modern, commercially-minded, partnership not a ‘traditional’ law firm.
One where best-practice business processes and systems are combined with the responsiveness, values and approach that only a partnership can provide. One where the owners of the business stay close to clients, and in many cases handle their work. One which recognises that in a people business the quality and skills of the personnel it deploys are as important as the leading-edge technology it uses.
As a result we are widely recognised by clients as being friendly, approachable and highly knowledgeable. Some of our specialist groups include recognised experts in their fields, particularly in the Large & Complex Injury, Counter Fraud, Costs and Credit Hire areas where Horwich Farrelly is an undoubted market leader.
Our teams are passionate about what they do and extremely tenacious when it matters. They develop close working relationships with clients and revel in exceeding their expectations. Now more than 750 in number they deliver a wide range of services nationally from our offices in Manchester, Cardiff, Liverpool, London, Sheffield and Southampton.
We continue to recruit talent from the market to expand the range of skills and capabilities we can offer. In addition we are strong believers in ‘growing our own’ and nurturing talent from within. Personal development is actively encouraged and supported for both legal and non-legal staff.
THE results SPECIALISTS
There is no one-size-fits-all solution in our portfolio.
We ensure we fully understand each client’s unique combination of business drivers, claims philosophies and requirements. Then we work in partnership with them to develop a bespoke service package that incorporates the best match of skills and capabilities to deliver the results they expect. Many clients tell us that we regularly outperform their other suppliers.
Our opponents know that whilst we will settle reasonable claims quickly and fairly we are expert at identifying those which should be robustly defended. Indeed, in an environment where ‘economic settlement’ has become the norm we are not afraid to back our own abilities to win in court. We constantly seek opportunities to work with clients on aggressively pursuing cases to deter future claims and reduce indemnity spend, and our record in this area is unrivalled – our trial win statistics are some of the best in the market.
THE innovation SPECIALISTS
Over the years we have been at the forefront of innovation in the general insurance claims sector. From pursuing ground breaking litigation in the areas of credit hire, costs and fraudulent personal injury claims to developing novel handling processes for suspected fraudulent Low Speed Impact cases, pioneering third party intervention and litigation avoidance schemes, and the early creation of a specialist Costs Budgeting team. We have always strived to develop technical arguments, services and processes that benefit our clients and the market in general.
Underpinning this is a significant ongoing investment in technology to ensure we can continue to drive out unnecessary costs within our business, improve our operational efficiency and extend and improve our services for clients. Recent infrastructure enhancements have included a state-of-the-art telephony system, scanning technology, and a powerful suite of business intelligence tools which allow clients unprecedented analytical capabilities and insight into their claims portfolio.
In a marketplace where the trend has been for law firms to close offices and consolidate operations Horwich Farrelly has been selectively expanding its geographic footprint. Clients benefit from better accessibility and responsiveness, and we benefit from an improved ability to attract the most skilled people wherever they are – without compromising our ability to offer the most cost-effective services.